The Most Important Thing in Remodeling
Written by Gerry Peters, Founder and General Manager of HPS Construction Services Ltd
It is not merely talk when we tell every employee, vendor and sub contractor that having happy, smiling clients at the end of all of the projects is the most important thing. Over the last 21 years we have been seeking only those to work for us and with us who can deliver to our clients quality value and satisfaction for remodels and other work well done.
That’s why we so value the A+ Rating of the Better Business Bureau of Hawaii. As an accredited, vetted, and long time member, and by the nearly 100 client long HPS reference list we provide to each potential client, we believe our approach is paying off in creating successful remodeling projects.
Working with Reality
But unfortunately, not every job can go perfectly according to plan. Whether it is a power outage, a natural disaster, even just heavy rain, or a gridlock traffic tie-up, or a vendor misplacing a container with certain special order items, or vendor materials damaged in transit, or illness of supervisors or workers, or elevator breakdowns in high rises, or clients themselves getting the flu, or, of course, unforeseen termite or water damage–yikes!
It is said that doing specific room remodels and upgrades, such as bathrooms with tub to shower conversions, and kitchens with new cabinets and counters, and all those projects which HPS specializes in, is the most difficult challenge in all of the construction industry.
So while we bank on experience, preparation, and creative problem solving, we still ask clients to brace for the unexpected. But most importantly, we have and will always promise to bust our bottoms to make things right- to handle problems, which inevitably occur, and to do the very best of our ability as rapidly as possible.
The Goal of the Remodeler
You see, we, the contractor, have the same goal as you, the clients, do. We want to plan, make it happen, see you with smiles on your faces, and get paid. Inevitably, that means that the last few percentage points of work, the infamous and hopefully reasonable and minor “punch list” is our profit. It is our primary goal, when completed, to move on to the next in a continuing long line of projects. Our contracts almost always specify that we finance the last 10% of the project, even more incentive to get the project done well.